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An affiliate company of Working Solutions
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SERVICES Sales WS Live implements inbound and outbound sales strategies in business-to-business and business-to-consumer markets. The professional agents at WS Live are trained to recognize initial sales opportunities, cross-sell, up-sell and process payment transactions. WS Live conducts nationwide campaigns selling services and products Customer Service WS Live provides professionally trained customer service representatives (CSRs) to handle customer calls. The CSRs answer product-related questions, resolve billing issues, cross-sell additional products and services, improve service, focus on the client's business activities, handle daily overflow, provide faster follow-up time, cut client costs and increase sales. Order Entry WS Live agents are trained on each customized program to answer customer inquiries, provide appropriate resources, access the Internet, handle customer orders and suggest additional products through cross-selling and up-selling techniques. WS Live blends professional customer service representatives with cutting-edge technology to successfully achieve client service goals. Quantitative Data Collection and Market Research WS Live conducts telephone interviews with businesses and consumers to survey them on a number of questions as directed by the client. The data collected from different market segments helps focus marketing campaigns, define target audiences, or determine public opinion. The research helps to increase client efficiency in day-to-day operations. Interactive Voice Response (IVR) Interactive Voice Response is an automated telephone switching system that handles calls through pre-recorded phone messages. An IVR solution can provide maximum efficiency for inbound call volume traffic. Database Development and Enhancement Through strategic teleservices, WS Live creates, maintains, improves and maximizes the effectiveness of a company's database. The programs can include data segmentation, data augmentation, reporting and analysis, on-going database maintenance and sales and lead tracking. Dealer Locator Inbound sales programs benefit from dealer locator services by ensuring that prospects are put in contact with the dealer closest to the prospect, along with information on the interest level, intent to purchase and time frame Lead Generation and Appointment Setting To generate leads, WS Live contacts a list of individuals to see if they fit the prospect profile of the client. If the prospect matches the profile, the information is recorded in a file that is later transmitted to the client. WS Live can also set up appointments with qualified individuals and then forward a calendar to the client. Customer Relationship Management WS Live provides CRM to assist clients in building lasting customer relationships and to turn customer satisfaction into customer loyalty. CRM Associates predict behavior and select the appropriate means of communication to achieve the desired results, as well as manage the overall process of marketing, sales and service for the client. For More Information: To speak with an account representative or view a reference list and case studies of our programs and services, please fill out the form on the Contact Us page.
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