WS Live Services
WS Live offers custom-designed inbound and outbound services to our clients, including:
- Digital Recording
- Expert Agent Routing
- Remote Monitoring
- Third-Party Transfer Capabilities
- Real-Time Reporting
- Predictive Dialing
- Web Enabled, CATI Equipped Work Stations
- Interactive Voice Response (IVR)
- Fax, Email, and Chat Services
Inbound Services
Customer Service
WS Live provides superior service on our inbound customer service calls. Our CSRs manage both
small and complex tasks such as processing payments, answering account and billing questions,
resolving discrepancies, answering product-related questions, and providing resolutions.
Sales & Order Entry
WS Live’s professionally trained CSRs are skilled at improving your company’s average order values
and ROI. We handle your inbound calls, up-selling and cross-selling additional products and
services to improve your top-line revenue.
Member Retention
WS Live’s agents focus on improving service to existing customers and on employing “save” tactics
to prevent order and service cancellations. We provide faster follow-up time and cut your costs
while increasing the lifetime value of your customers.
Outbound Services
Sales
WS Live utilizes consultative sales strategies in business-to-business and consumer markets. The
professional agents at WS Live are experienced in recognizing initial sales opportunities, cross-selling,
up-selling, and processing transactions.
Lead Generation and Database Development
The WS Live team has many years of successful experience in generating leads for a broad range of
industries. Each program is custom designed to meet client needs in lead quality and quantity. WS
Live agents also set appointments with qualified individuals and record the appointment directly into
a client sales transaction database. We also create, maintain, and maximize the effectiveness of
your company’s database. Several programs are available to help fine tune your database,
including customer information updating, sales documentation, and lead tracking.
Quantitative Data Collection and Market Research
WS Live agents conduct telephone surveys with businesses and consumers. The survey is
conducted using agents who are skilled in building rapport and who use a more comfortable
approach while working with your sample group. Our thorough data collection helps you to focus
on executing the most effective and targeted marketing campaigns.