WS Live has more than 20 years of experience in operating award-winning facility-based contact centers. It’s what we do best. At WS Live, our talented agents, advanced processes, and proven technology help free you from day-to-day call center management and allow you to focus on your core business.

Talented People

WS Live’s people are the most important part of our business. WS Live’s contact centers are staffed with experienced managers who drive productivity. Carefully selected agents deliver results. Our recruiting processes are designed to select, train, and retain the best customer sales and service professionals for improved customer satisfaction, loyalty, and ROI. Our agents are further supported through focused training and retention programs that increase agent effectiveness. We also have a highly skilled technology staff who ensure that daily operations remain stable and reliable.

Advanced Processes

The combination of WS Live’s consistent delivery processes and technology infrastructure expertise help you achieve your customer-focused goals. WS Live’s quality assurance metrics clearly measure the effectiveness of our processes. Our operational processes provide seamless integration with your existing contact center infrastructure.

Proven Technology

WS Live’s technology platform uses products from key alliance partners and provides your business with superior security, reliability, functionality, and scalability. Advanced routing capabilities ensure customers are segmented by value and are connected to the appropriate agent the first time, regardless of the interaction channel chosen by the customer.

State-Of-The-Art Facilities

Our Dubuque facility recently relocated to a newly renovated, state-of-the-art, “green” facility.